22:48 15 Feb 24
Brad replaced a crucial part of our air conditioning unit and was a great technician overall. He kept us informed of what he was doing and ensured the areas in which he was working were clean afterwards. Before leaving he ensured our doors were even locked. Very impressed with his professionalism and customer service.
01:19 04 Feb 24
Had a water pipe leak involving a water softener and called MEP for assistance. Even though it was after hours on a Saturday, they had an on-call technician at my door in less than an hour. Tommy was very polite, knowledgeable, and professional as we had expected due to our previous experiences with MEP. He took the time to explain everything he needed to do and why, and left us feeling very satisfied and comfortable with the work he did. Thanks go out to Tommy and the office staff that we initially spoke to for a job well done. We learned of other services that MEP offers and will be setting up an appointment very soon for maintenance and service on the water conditioner.
17:10 26 Jan 24
The technician was very polite and professional. He was very knowledgeable and resolved our issue super fast.
15:01 25 Jan 24
Brad was great! He inspected our system and found the trouble. Luckily it was a quick and easy fix!
14:47 25 Jan 24
The tech showed up late but he did communicate with us to let us know he was stuck on another job. He did a thorough troubleshooting to identify the issue with our Carrier system and fixed it.
01:07 25 Jan 24
Greg did an excellent job. Very professional, courteous, and knowledgeable. He was on time and finished the work in the time he estimated. We are very pleasedBrad did an excellent job! Trouble shooted and fixed the problem. Would highly recommend this company and the employees!
21:43 09 Jan 24
We had electrical issues, where the lights were flickering, going out, and sizzling in the panel box. We've only been here a year and Orville came out and found the issue quickly. Wires had not been screwed down as they should've been and some wires were burned!! Thank God for His protection because a fire could've started. Orville finished someone else's job!! and he was professional and knowledgeable. I was greatly satisfied with the service.
01:37 05 Jan 24
Not as nerve wrecking as I thought it'd be. Just a lot of waiting.
21:37 03 Jan 24
My plumbing issue was quickly resolved. I highly recommend Tom Terrell, as he went above and beyond and answered all of my questions!
13:23 22 Dec 23
Noah was personable, knowledgeable and thorough. He went above and beyond to address my issue!
15:17 15 Dec 23
Excellent service, courteous and professional. Preventative maintenance ensures continuous operation. They help keep track of your required biyearly visits in case you forget so you maximize the value of the service you've paid for.
16:14 07 Dec 23
Punctual. Knowledgeable. Friendly. Got the job done for a great price and had the new system up and running in no time. Could not be happier with the amazing Kat who scheduled it and Milford and Nelson who installed it.Could not recommend more highly.
21:22 30 Nov 23
Luke was an amazing plumber, provided friendly and professional service, and was very prompt and diligent in his work! Very happy with the service provided by Luke and we will definitely trust this company for any future services!
14:38 23 Nov 23
Great service and thoughtful instructions to make sure we can properly care for our system.
stephanie a robinson
16:16 16 Nov 23
Thank you to your technician for his professionalism and expertise. He knew immediately what the issue was and fixed it. Excellent job.
18:32 06 Nov 23
Greg was EXCELLENT. Quickly determined the problem with my heat on Friday, ordered the correct part; and returned Monday morning to get it fixed.
01:26 05 Nov 23
We had two visits from MEP - one for System check and ecobee installation and one for fixing a blocked gas valve. From Cat to Greg to Ashe the service and coordination was as it should be. Greg and Ashe were super friendly, helpful and explained each step. Cat ensured we were informed about the process and the status of replacement parts. Would call MEP anytime again - 5 star service. We highly recommend both Greg and Ashe
17:04 31 Oct 23
We were serviced by Ashe. He was extremely knowledgeable, courteous, and efficient. He took time to explain options for repairs and what would work best for our budget. Highly recommend!
13:39 30 Oct 23
Greg was very thorough in checking each aspect of our home’s 2 systems. He was also incredibly patient and clear in explaining and demonstrating the important things I need to know to take care of and run the units correctly. We will probably decide to do the twice-annual maintenance plan with MEP based on this experience.
18:21 21 Oct 23
Ashenafi (Ashe) was great! I really appreciate that he figured out why the main floor air conditioning was not cooling properly (incorrect connections). My dog definitely appreciated having the air conditioning working correctly this past summer!Also, Tom Terrell did an amazing job fixing a warranty repair on my new house. He even got the builders to fix an issue that they created with the plumbing system!
21:56 18 Oct 23
Greg did a terrific job! We had received a questionable prognosis about our HVAC from a different company. I called MEP to get a second opinion. Greg was at my house within two days and gave me a very realistic diagnosis and a much more manageable approach to fixing it. The quote MEP gave us saved us $2,000. When I called the schedule, Greg was back out again within two days. He took his time, was thorough, kept me informed of everything he was doing and new issues he noticed as he worked. He helped me install a new digital thermostat (that probably would have taken me hours) in about 20 minutes. My system is running noticeably better already! MEP was easy to reach, quick to schedule, and provided great customer service. Greg was prompt, thorough, polite and did a great job.
15:32 11 Oct 23
Greg was here to perform the winter checkup on our annual maintenance contract with MEP. Greg has been here before so I was quite glad to see him again. Besides being courteous (had his booties and wore them inside), he answered my questions very clearly. When he left, he told me it took a little bit longer because the inducer was clogged and he cleared that out. After leaving, he called me because he also wanted to let me know that the propane gas pressure coming into the house was lower than it should be. So I called the fuel company to schedule a tech visit to correct this issue. I truly appreciate Greg alerting me to the issue with the gas pressure as this affects the efficiency of our gas appliances. Thank you Greg!
17:39 05 Oct 23
I had the HVAC system examined in our new house, as we were having problems with unequal temperatures on different floors.Our service technician Ashenafi was knowledgeable, professional, and very kind. He took the time to explain the system and what I needed to check periodically, as he did a basic check of both units. He also recommended what would help improve (ecobee sensors) regulation of the heat or the air conditioning on different floors.Based on this visit, I highly recommend this company and Ashe.
18:16 26 Sep 23
Greg came out to make repairs on a unit we purchased last year. Fixed our heat pump in a short amount of time and cleaned up afterwards! Thanks Greg
20:35 25 Sep 23
Greg was very personable, he explained what was broken on my AC system, the reason and what he had to do for repairs. He cleaned up behind himself.
19:21 22 Sep 23
Greg did a wonderful job identifying where the leak was coming from. He knows his craft & can explain everything to you as well. We’re going to follow up with some relatively simple fixes & replacements. Definitely recommend.
21:56 19 Sep 23
Greg did a great job on repairs to my gas furnace. He knew what he was doing, system is fixed. Very polite. He was awesome.
20:15 19 Sep 23
Greg from MEP was awesome. I don’t use that word lightly, so for me to do so it means he blew my socks off. We had had four technicians come for the same problem. Greg took his time to look at all the HVAC components to make sure they were performing at the optimum level. My family is pleased with Greg.
15:58 14 Sep 23
Ashe was extremely professional and efficient. He clearly articulated the service to my mechanical units. Amazing!
18:41 13 Sep 23
Greg was extra great for our summer service.
16:21 11 Sep 23
Fixed the problem
14:37 09 Sep 23
Greg was very professional and responsive.
18:15 31 Aug 23
Greg was very thorough and professional. I highly recommend MEP based on Greg’s excellent work.
13:07 30 Aug 23
This review is from Pat Lundy : Greg is very good and a thorough technician, informative pleasant and would recommend him and this company to anyone!
14:33 23 Aug 23
I had the greatest experience with Willie today. He fixed our plumbing problems which had been an issue over the last 4 years over a short time. I definitely would highly recommend.
03:10 19 Aug 23
Our experience with Greg was awesome. He is professional and patient. The temperature outside was extremely high, however he worked hard and fixed our AC quickly and gave us relief. Thank you very much.
15:16 10 Aug 23
Greg not only fixed the problems with our A/C, but also took the time to explain everything he was doing and what to watch for in the future. Very professional.
16:55 07 Aug 23
Greg has came out twice in the past 9 months. Professional, nice, and answers our questions.
16:37 07 Aug 23
My experience was a great one. Greg person checked my ac making sure it’s function and changed the filter I had bought. It was the thermometer needing change but he went the extra step while diagnosing the problem.
13:39 04 Aug 23
Our service guy Greg came out and repaired problem. He was courteous and professional. Well done Greg.
20:28 28 Jul 23
Ashenafi with MEP spent 2 hours with us today, explaining how to care for our AC/HVAC system, changing filters and making sure our whole system is running at the optimal levels. He is very professional & knowledgeable. I will be sure to request him for all of our scheduled maintenance.
19:54 26 Jul 23
Greg did an amazing job when he came to service our HVAC. He went above and beyond and even discovered some things we were unaware of. Thank you!
16:23 17 Jul 23
Willy was thorough with explaining what was wrong with our hot water heater and what he would be doing to repair it. He was friendly and professional. We will definitely call MEP again for our water heater problems.
15:39 13 Jul 23
Ashe did a very thorough job of explaining the functions of the HVAC . We really appreciated his walk through with us.
15:21 13 Jul 23
Greg was able to quickly troubleshoot and fix the issue with our air unit. We were thankful for his help since he said it was probably soon that it would’ve completely stopped working! He was diligent and kind explaining all the work he was doing as well.
18:35 08 Jul 23
Ashe was professional and provided good explanations.
14:49 07 Jul 23
Eric was amazing. He found the best solution for us and didn’t try to oversell us like other companies in the area!
16:58 06 Jul 23
Tommy Terrell is AWESOME!! It was a pleasure working with him. My husband and I went through a complete kitchen renovation this past spring and Tommy was our dedicated plumber for both this project and a complete rehaul of our entire plumbing system due to old piping and valves. He is very knowledgeable and took considerate time to explain the in and outs of everything. We very much appreciated this especially as we are first-time homebuyers! Left the place in a clean state and has accommodated every need we've had, even on a short notice! We would definitely use and recommend Tommy with MEP for any future plumbing needs!
14:50 02 Jul 23
Marquis Wilkins, our technician that was the after hours on-call tech, explained everything thoroughly on the phone in our initial conversation. He was expeditious, professional, and concise. I was very pleased with his mannerism and was delight to converse with. I would have no problem with him coming into my home again, as a professional or as a friend. Thank you Marquis! (I hope the spelling is correct!)
Tatiana Albright Roy
14:46 28 Jun 23
They listened and worked to find the problem then fixed it and showed me what the issue was. I appreciated their willingness to try and discover the root of the issue.
14:13 28 Jun 23
Great local business! We have used them since we bought our business. They are knowledgeable and always come quickly. Ron and Beth are the best!
22:09 21 Jun 23
Greg was professional, friendly and knowledgeable. He was very respectful of my home, being cautious, neat and clean. Greg is a great technician and I highly recommend him.
16:30 15 Jun 23
Ashe (Ashenafi) was the most professional and yes polite technician we have ever had.
Bonnie Lynn Gelacak
21:15 08 Jun 23
Greg provided good service and took time to explain options. Recommend MEP Home Services!
20:51 06 Jun 23
I really appreciate his professionalism and he was also informative. What really made him stand out is that he actually had sympathy for me due to the recent loss of my mother and I appreciate that very much. Thank you so much
20:41 06 Jun 23
I had MEP home service out to my house today. They were awesome!!Ashe was my tech and he was incredible. He took his time, made sure I understood what he was doing and the process. He explained what he found and what he did to correct it. 10/10 would recommend to anyone looking for quality competent HVAC service. Call today and thank me tomorrow.
14:34 06 Jun 23
Greg did a great job.
16:44 01 Jun 23
Greg was awesome! He took time to explain me about the fault on my system and the actions he took. He showed and explained some other features my system have that I didn't know about. He also explained me what should be the right readings numbers for my system on his equipment.
19:35 31 May 23
Ash was extremely professional and shared all necessary information!
17:51 30 May 23
Ashe was very good, on time, very detailed when doing the HVAC maintenance, knowledgeable and was able to respond any question or concern I had, very professional and kind. Definitely going to keep using this service.
00:26 25 May 23
Greg came out for a warranty repair issue for my new house. He is a very professional employee. He explained everything he did after he was finished.
Amr Bin Mubarak
13:14 24 May 23
Greg did an amazing job. Was very nice and helpful would definitely recommend.
00:57 24 May 23
Greg and the team at MEP have been great to work with and have taken care of our many HVAC needs for the last 4 years--we greatly appreciate all of their work and efforts to keep our home comfortable throughout the year.
00:32 13 May 23
We just moved into our place and needed some last minute AC repair. Greg showed up quickly and made sure to ID the issue, and didn’t leave until he knew we up and running. We are grateful for his diligent work and pleasant demeanor! Highly recommend Greg and the MEP team!
17:28 11 May 23
Greg did a great job and was very helpful describing the work and our role in maintenance
17:49 05 May 23
I requested general HVAC inspection for my home.MEP team and Greg who inspected our home did great work.I am feeling this company is the best company I have worked for my home of all vendors I have worked with. Phone call before 30 min arrival/scheduled on time/professional inspection and repairs/Nice and polite teamworkHighly recommended
15:41 05 May 23
I have been using MEP Home Services for the last 7 years to service my HVAC at my house in Washington DC. The MEP staff has always been great in six-monthly checkup and have provided excellent advice. Greg in particular is an excellent technician.
Bull Run Rental
19:29 04 May 23
MEP is super reliable, trustworthy, and does great work at reasonable rates. Their technicians are knowledgeable, kind, and professional! And they’re very thorough! My most recent technician Greg explained everything very clearly and did a through job to ensure our HVAC was up and running (reliably) before he left.
00:06 04 May 23
Had a new HVAC installed, our oldon was 30 years old and this new system is 3 years old and works Awesome! Thanks Tim and Mikey!!
15:53 03 May 23
Ash found the problems with my exhaust fans and was quickly able to fix all four of them. He was very respectful of my home and cleaned up after his work.I give him five stars, and will definitely ask for him if I ever need any more HVAC work done in my home
14:39 27 Apr 23
MEP from the time they picked up the phone until the job was completed was very professional. MEP was able to respond and mitigate my disposal/drain issue. Identification of the blockage was quickly found and mitigated. The communication with me between the dispatch as well as the technician was great. . This was not the first time I used MEP and I will absolutely use them again in the future.
17:45 25 Apr 23
Eric did a Great job and he followed all the best practices to improve my HVAC functionality
15:38 24 Apr 23
I just purchased condo and later discovered the wash machine was only using hot water that was only coming from one line. I had experienced a water damage problem from prior condo (above me) so I was not comfortable messing around with it myself. Willie Williams was on time and professional and apparently, the prior owner just turned the waterline off 😕 due to a leak.
15:37 24 Apr 23
I have always had a great experience with my MEP technician. Professional and efficient service was provided. Appreciate the service provided!!
15:27 19 Apr 23
Technicians were professional and courteous. Called ahead and arrived on time. They explained what the problem was and what was done to fix it. Great service.
01:50 18 Apr 23
Our technician Ash was polite, thorough and got the job done well!
17:17 17 Apr 23
We had our first HVAC system maintenance today and Ash was great. He put shoe covers on before entering and explained everything he was going to do. I was very impressed with his knowledge, friendliness and patience with my multitude of questions. MEP is very fortunate to have him as an employee and I certainly hope we have him return for our Fall manitenance.
20:26 14 Apr 23
My technicians were prompt, polite and very informative. They have taken great care of us and our home. I highly recommend their services.
15:21 14 Apr 23
Tech was very nice, thorough, and gave good explanations about what he was doing to maintain the system!
13:11 12 Apr 23
Willie was very professional and knowledgeable on my issue and was able to correct it immediately.
18:37 10 Apr 23
Ash was fantastic. Polite, customer service oriented. I couldn’t ask for more. MEP should be proud to have him, great guy!
18:13 10 Apr 23
Bert came out to fix our doorbell for us. Was kind, professional, and quick with his work. He also answered any questions that we had about the doorbell and what the issue was. Very grateful for his work.
14:37 10 Apr 23
Technician was exceptionally knowledgeable and very good at showing me the system and how it worked. As well explaining. 5 star.
19:24 07 Apr 23
Ash (Ashenafi) was very polite. He put on shoe covers and answered my questions. He explained what he was doing. He was very good.
18:22 06 Apr 23
Technician and assistant were excellent.
15:52 06 Apr 23
My Technician is named Willy. The entire experience was great. I was told by customer service to expect the techs to arrive between 10am and 1pm, not bad. Willy called me at 9:30 said he’d arrive in 30 minutes. He was at my home at 9:46 and done by 11:15. He worked vigorously to find the problem, fixed it and cleaned up as if he and his assistant were never there. Thank you Willy and your assistant for your professionalism.Grateful CustomerBryan C. Johnson
20:09 05 Apr 23
If you use this company ask for Bert. He was very professional and helpful. I will use them again.
15:17 05 Apr 23
Great work; very happy with result
17:51 04 Apr 23
MEP Plumber Willy showed up on time and fixed all my plumbing issues efficiently. Highly recommend Willy!!
17:28 22 Mar 23
Great experience all around quick scheduling, showed up on time, diagnosed and fixed our issue quickly at a great price. Highly recommend Eric!
00:17 22 Mar 23
Greg came to my home to repair my furnace. He was respectful and had boot covers in hand before entering my home. He quickly diagnosed the issue and resolved it. I had many questions, which he expertly answered. He had come to fix my furnace, but was happy to troubleshoot my humidifier and come up with ideas on potential upgrades to work in my budget. Thanks Greg!
15:30 17 Mar 23
Beth and Tom Terrell are always very professional and easy to work with. MEP techs have always been professional and effective. Specifically, Tom has come out a couple times and he does great work, explains all the issues, and makes sure the job is done right. Highly recommended!
12:45 14 Mar 23
Very friendly professional and trustworthy installation. Omar was awesome. He left the space in which he worked better than it was before and kept me updated on things he was doing. rejoicing with hot water thank you
20:07 01 Mar 23
Greg arrived to my house and was able to explain my hvac system to me. Been in my house for about 9 months, and the builder (or anyone else) never bothered to explain anything to me about my hvac system. Greg was awesome! He took his time labelling everything and explaining as he went along. I was very pleased and learned a lot from him. He's extremely good at what he does! Thanks again Greg!
22:26 28 Feb 23
Greg was awesome. He came out to adjust the opening for the filter on our HVAC. He completely explained how he was going the fix the issue and then took time to educate me on two other maintenance issues. Thank you Greg for your professionalism and attention to detail.
Griffith Foster Freeman
17:50 27 Feb 23
Trent Lane was awesome! Had the issue fixed within 10min, 10/10!
02:23 22 Feb 23
Greg went out of his way to help get our heat back up and running. He even went as far as letting us know that our breaker box was mislabeled. I never fill out reviews like this, but his service was so above and beyond I had to take the time to fill it out!