15:49 21 Jun 21
Thank you, Russ for reaching out to address the issue. I am updating the review to reflect the type of service we have experienced in the past. I am hopeful a solution is forthcoming. Your professionalism is the exemplar for customer service.LaurenWe built a 350K home and moved in last fall. The AC wasn't used much until now and cannot cool below 70 on a hot day. The techs have been there 3-4 times about the problem and keep spewing BS about the system should be expected to cool to 20 degrees below the outside temp and anything more is unrealistic. This is complete BS and let me explain why. I am 51 and was born and raised in Florida where the temp regularly exceeded 100 F with the heat index and humidity. Our homes always stayed a nice chilly 68 F. Never, in all my years, have I needed to be "realistic" about the AC only cooling to 20 degrees below outside temp. When I called this morning for yet another service call, the "manager" decided it was a good idea to hang up on me. Totally unprofessional (and I called her back to let her know). She is the one being unrealistic in terms of expecting me to accept not only her fantasy reality about AC's, but also her lack of professionalism. I'm giving 2 stars because the actual technicians have been very professional and seemingly competent in working toward a solution.
20:14 21 May 21
Dwane did a great job on getting our a/c unit back working. Kudos to him and the office for getting here quickly.
13:35 30 Aug 20
Called this company to get a new HVAC in my house. Tech was promt and came out showed me the issue. I was able to save some money on the system. Great company to deal with !
20:36 25 Jun 20
Was punctual, very professional, very knowledgeable, very polite
17:20 25 Jun 20
My HVAC professional, Garry, is very personable, very professional and very thorough in his service!!
02:25 21 May 20
Quickly isolated the problem. Explained exactly what needed to be done. Made the repairs--AC's working great now! ...and carried his out work safely--wore gloves, mask and foot coverings when in the house.
14:48 14 Apr 20
The Service was great the tech was knowledgeable and courteous and did not take a lot of time. Great job and he maintained a safe environment in the home.".
11:25 03 Apr 20
I have had MEP come to my residence twice now, once for an HVAC issue and once for Electrical issues; both times the technicians have been extremely professional, the office staff I have spoken with have been extremely kind and professional. I recommend this company for your needs.
18:55 21 Feb 20
Very responsive and technician was very knowledgeable
Soontareya (Nuet) Tandraprapan
16:31 28 Jan 20
Michael, Mr Plumber is very professional, he came on time and fixed my leaking problem well.He is the best , And thank you for the MEP service for sending him to my house .
11:29 27 Jan 20
MEP responded to my warranty call via phone very quickly. Willie showed up on time and switched out the parts to my sink. I have used MEP several times in 2019 and 2020 and they have always responded quickly, been profession and proficient. I highly recommend.
00:56 21 Jan 20
"Justin was outstanding and thorough with his check of our electrical system.".
14:10 14 Jan 20
The quality of Willie work and the respect that Willie gave me was super fantastic. He listen!
22:14 10 Jan 20
Willie was very professional, on time, quickly solved the problem, and left everything clean before leaving. Thank you Maria for sending him.
14:02 09 Jan 20
"Justin was great! Not only did he fix the problem he educated me on why it may have happened and what to loook out for in the future. He also gave me alternatives on how to fix minor issues along with taking a look at something extra while he was there. Thank you!".
15:42 08 Jan 20
Tech was on time, polite & knowledgeable. And provided me with the answer to my question. Does the water pressure drop inside my house compared to the delivered pressure at the input to the water meter. The answer is yes from 69 to 49. Now the next question is this an issue?
17:15 06 Jan 20
The company dispatched a person out here in a very timely manner. The technician expertly diagnosed and repaired the issue.
18:26 23 Dec 19
Eric and the rest of your staff were extremely helpful. We really appreciate the response correcting our heating issues in such a timely manner. Eric was very knowledgable, courteous and helpful while making repairs. Thank you all so much.
16:54 29 Nov 19
We just moved in to a brand new town home (new construction) and discovered the sewage line had backed up into our basement. This on the heals of a very stressful move and it being Thanksgiving Eve at 6pm. We called the emergency line for MEP Partners and spoke to, "Olympia", who was professional, attentive, and kind. It took her a couple of hours to get a hold of someone on a holiday evening to assist us. We also contacted the project manager for our town home development who helped Olympia facilitate getting a technician from MEP Partners. Eventually, MEP Partners was able to find a technician to come to our home. We were grateful! Shawn arrived at midnight and stayed until the job was done at 2:30am! Thanksgiving morning. Turns out, there was gravel in the sewage line that was backing up sewage into our home. Shawn had to snake the line multiple times, use a heavy duty vacuum to suck rock out, and flush the line with water. He recommended the builder power wash the line to ensure all the rocks are cleared. (Hopefully, this will happen in the next few days). He also adjusted the water temperature in all the bathrooms as we noticed we were not getting enough hot water during showers. He did not have to do this, but he took the time to ensure we were satisfied. Shawn was responsive, professional, helpful, and kind to us. If we could request anyone for our future plumbing needs, it would be Shawn. He came out late on a holiday evening and has a family of his own. We are grateful for his knowledge and expertise. Thank you Shawn for coming to our rescue!
15:30 25 Nov 19
Sure there are many good companies that do the same as, but in my opinion, stands upon the best.
15:33 19 Nov 19
Great service at a very fair price. Our service tech, Willie, was great to work with!
19:57 18 Nov 19
Service technician showed up on time, did good work, and communicated all we needed to know.
19:04 12 Nov 19
Our technician Steve was prompt, courteous, & quickly solved our heating problem with our furnace. He even took time & explained how to set up our new smart thermostats we bought.
22:44 06 Nov 19
This company was amazing to deal with. They were polite, friendly, and made sure I had all the information I needed. I loved working with them!
12:27 21 Oct 19
Larry was tight on time, super polite and friendly, and had our problem fixed in less than 10 minutes! Thanks so much, Larry!
17:08 09 Oct 19
Tyler was wonderful! He was right on time, very thorough and addressed the problem immediately. He was very helpful showing me the proper steps in resolving similar issues in the future. He was very thoughtful and cleaned up any insulation left behind. I certainly have peace of mind with Tyler around!
02:51 04 Oct 19
I love MEP great service hardworkers especially the heating and air side
12:46 23 Sep 19
Timeliness, Service, TechnicianVery punctual, scheduled time was 0800-1000 and showtime was 0755. Quick and honest fix of swapping the diverter valve. Even helped to diagnose additional issue with laundry washer box. If more issues need to be addressed, would like to have the same technician again.
16:26 20 Sep 19
Gary is very personable. He answered my many questions so that I would understand how my system works. I really appreciate that!!!
21:43 03 Sep 19
All the people I've dealt with have been first rate. I am particularly fond of their delivery driver out of their Ruckersville office. Even my wife says he's a real cutey. Oops... I'm the delivery driver out of the Ruckersville office. I may risk being biased but I love the enthusiasm and professionalism of the team here.
12:44 24 Aug 19
Sean drove all the way from Charlottesville, Va to Clarksburg, Md, on a Friday night, and arrived at my home at 10 pm to try and fix my broken tankless water heater. He spent 2 hours trying everything possible to get my system to work again. He was incredibly dedicated to solving my problem, and as a customer, I really appreciated his hard work! Sean is a huge asset to MEP, and I can’t say enough good things about my experience with him, and the company. Great job on hiring such an outstanding employee who understands how to deliver excellent customer service!
19:59 23 Aug 19
These guys were great. They explained everything to me, even called the home warranty company, HMS, to work with them to expedite. Great company, I will use them again, but I will stay away from HMS national home warranty company, terrible service. It took them more than 7 weeks to get a new hot water heater. They sent it to the wrong place twice, and then ordered the wrong one. Unacceptable
19:43 09 Aug 19
I signed up to receive the maintenance package. The first day i had Eric who greeted with me a firm handshake and introduced himself and why he was there. He did all he could however i had frozen coils and it wasn’t much he could do so he scheduled me for the next day and let me know everything i needed to do to make sure the system was ready for the follow up visit. Next i got Gary, he came in with a firm handshake and greeting as well. Gary was super open and honest about everything. He walked me through steps i can take to prevent energy waste during both the summer and winter months. He made sure i was well informed on my options as far as repair options and prices. Very excellent service over all!
21:10 24 Jun 19
EDIT 2: MEP Came today to make it right. Got the leak fixed. I’ve adjusted the review! Thanks guys.EDIT: happy to report that MEP has reached out to make this right. Once they come out, I’ll update my review accordingly.MEP Home Services will be embarrassed by the plumbing work that was done at my house. MEP serviced my home warranty on my new house. I had them come out to fix a leaking drain trap on the sink. The first time they came out, the plumber made a wad of plumbers putty around the leaking area. Obviously this didn’t fix the problem. Still leaked - I had them out again (through the home warranty) and the plumber replaced most of the drain piping under the sink. I looks awful as you can see in the pic. Best part is, it still leaks from the exact same place. The union joint is crooked because the glue joints aren’t straight. It never had a chance to seal.I’m out of the warranty period on my house. I called and asked if MEP would guarantee the work they did a few months ago. The person on the phone said they would not stand behind the work they did and I would have to pay to have someone come out. I’ll have to rip out the work and redo it myself.
15:57 20 Jun 19
Great experience with the tech! He knew what he was doing and minimized damage. On time and very professional. Highly recommend
16:05 16 May 19
18:48 08 May 19
Service, Timeliness, Technician] Very friendly got here on time and explained everything he was doing great experience.
00:08 27 Apr 19
"[Service, Timeliness, Price, Technician] Not an easy day to get two jobs done (water heater service, utility sink install). Willie got them both done within the time estimated for one job. He was pleasant and answered various questions. Excellent employee!!"
14:44 05 Apr 19
Service, Timeliness, Price, Technician] Came out quickly, technician was very knowledgeable, problem quickly fixed and the price was very reasonable.
19:37 21 Jan 19
Chuck was quick, helpful and knowledgable.
21:46 10 Jan 19
MEP is very responsive. I have had several emergency issues and they have been able to get me an appointment same day. Their techs i have worked with; Willie & Garrie; were great to work with. They are very professional and always on time.
16:05 20 Nov 18
My technician (Chesapeake, VA office) Garry was a pleasure to work with. He was professional, friendly, and took the time to explain everything he did and even offered suggestions to my questions. I hope to work with him again in the future.
23:51 23 Oct 18
I had a great experience with MEP. They were going to be running a bit late due to vehicle issues, but called before they were late which was greatly appreciated so I could check in with work to make sure the delay was acceptable.The technician was professional, polite, thorough and expeditious at getting the job done since he knew I was on a tight timeline. I would highly recommend this company!
17:43 01 Oct 18
One time, knowledgeable, and we found the problem!
16:36 21 Sep 18
Mr. Williams did a great job and at no time! Very good experience, will definitely recommend to anybody.
18:48 16 Aug 18
"[Service, Price, Timeliness, Technician] Extremely pleased and satisfied with the entire process and professionalism of the technicians.Thank you!"
18:11 10 Aug 18
MEP plumber (Chuck) was courteous, knowledgeable and timely. He throughly described our issue and the corrective steps he was going to take to fix the problem.
18:49 19 Jul 18
[Professionalism] Victoria was here early, knew what to do to assess our broken system, and followed through with reporting the problem.
12:46 13 Jul 18
Willie Williams was fantastic! My water heater broke down and came under the repair of American Home Shield. Mr. Williams said he would not be able to do the job that day the other job that are we scheduled. I thank God that Mr. Williams had a heart he saw how upset I was not have any water for 2 days and mopping up water. He worked us in, although he knew the job was going to take time and he would have to work late to complete the other scheduled jobs. I want to say thank you to MEP for allowing him to put in the hot water tank. I will use them agim without American Home Shield thank you Willie Williams and MEP.
13:52 24 Apr 18
Did a great job. On time and professional service.
18:49 03 Apr 18
Arrived early and left no trace of the work performed behind.
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14:43 30 Mar 18
Gary was extremely professional and friendly! He found the problem quickly and explained clearly and concisely the solution. Great experience! I will highly recommend this company.
14:34 10 Jan 18
23:21 08 Jan 18
(Professionalism) Michael was friendly and knowledgeable. The work was competed very quickly.
16:52 29 Dec 17
MEP was able to address and repair my furnace in a very expedited manner. Garry was very professional and knowledgeable about the situation and got the issue corrected. I appreciate him being able to fix an installation error that could have been extremely dangerous for my family and I. Thank you Garry!!!"